AMPD Computing Services

Off Campus Computing

For off-campus access please visit

Service, support and installation of staff and faculty computing equipment

Please contact AMPD Computing if you require:

  • computing equipment repairs, moves, upgrades, installations
  • software installations or service
  • account activations or password resets
  • website development

AMPD Computing is also involved in the Computing Plan (Strategic Technology Fund) and Computer Renewal Program (CRP) equipment rollouts.

Ricoh Photocopier Support

Support for Ricoh photocopiers is divided into three categories.

  • Hardware issues.  If for example the machine is jammed and you unable to clear the jam, please contact Ricoh directly as the machines are under warranty.
  • No connection to photocopier from your computer.  Please contact
  • Not printing because the photocopier has page accounting and you do not have a code, please contact Lucia Lo (

Computer Renewal Program

The Computer Renewal Program (CRP) is a Faculty funded contribution to the purchase of an Apple or Dell desktop or laptop computer for full-time faculty members.

At the end of the CRP period of three years, full-time faculty members may arrange with AMPD Computing to have a replacement computer ordered. Their data will be transferred to the new computer and the old computer is then redeployed by AMPD Computing.

To see when your last CRP computer was purchased or to start the purchase process, please email

Digital Media Assistance

AMPD Computing can assist faculty teachers and researchers with the preparation of digital media, be it audio, video or graphics.  This media can be used in support of your teaching and research.

To arrange a consultation to assess your media needs, please email AT LEAST FOUR MONTHS in advance.

This lead time is necessary to ensure your project is scheduled and staff resources are assigned.

Support for Researchers

In keeping with the importance of research to the School of the Arts, Media, Performance and Design, AMPD Computing has been mandated to provide assistance to researchers. Faculty members who will require computer support for a research project (laptop and desktop computer configuration and maintenance, website setup and administration, application development, etc.) are to work with Tim Hampton (director of Computing Services) to prepare a research computing plan. This plan will outline the resources and staff time that will be devoted to the project, divided into two elements:

1 – “In kind” support, i.e. what computing support the Faculty is providing at no charge as a contribution to the project
2 – “Funded” support, i.e. what computing support the Faculty will seek grant funds for

This plan will be a component of the proposal submitted to the Dean for approval and is separate from yearly operational computer funds. The “in kind” contribution proposed will be assessed in light of the priority the School assigns to the research project.

Once the research project is approved and funded by granting agency, computing will begin providing the support outlined. Reimbursement for the funded support will be sought at roughly four month intervals. Computing will require a budget number before funded work begins. In-kind work can begin as soon as the request is approved.

All funded research project will receive a $500 support “allowance” to cover labour costs for the duration of the project.